Redeeming your Qarrot spending points for a prepaid card gives you a flexible way to enjoy your rewards!
Depending on your country, you may have access to the following options:
Virtual Promotional Prepaid Visa® (USD)
Virtual Visa® Prepaid Card (USA)
Prepaid Mastercard
Each card has its own activation process, usage conditions, and expiration dates. Review the details below before redeeming your points.
Important information before you purchase
All prepaid cards share a few important characteristics:
Non-reloadable: You cannot add more funds after the card has been issued.
Prepaid balance: Each purchase deducts funds from your available balance.
No credit: You can only spend the amount available on your card.
Expiration dates: Activation deadlines and card validity periods may vary depending on the card.
Card details and usage
Virtual Promotional Prepaid Visa® (USD)
A digital Visa card delivered by email that can be used online, by phone, or in-store wherever eligible Visa payments are accepted.
Where can I use it?
Anywhere Debit Visa is accepted, including internationally, subject to merchant restrictions.
Delivery options
Virtual card: Available immediately via email.
Physical card: Shipped by mail within 7–10 business days. A $3.00 fee is deducted from the card balance.
Account setup: No account creation is required. Simply provide your name, address, phone number, and email.
Expiration and fees
Funds must be used within 6 months of redemption.
A 2% foreign exchange fee applies to transactions in currencies other than USD.
Earn 5% cash back at participating retailers.
For additional information, visit the Visa Support Center.
Virtual Visa® Prepaid Card (PrepaidPass)
The Virtual Visa® Prepaid Card is available to employees in the United States and is delivered digitally.
After redeeming your Qarrot points, you'll receive instructions to access and manage your prepaid card through the Payment Hub.
How do I activate and access my card?
Redeem the PrepaidPass from your Qarrot reward catalog.
Follow the instructions provided in your reward email.
During verification, you'll receive an email containing a verification code from [email protected]
Enter the verification code when prompted to complete the verification process.
Follow the remaining instructions in Payment Hub to access your virtual card.
A Payment Hub account will be created for you to access and manage your card.
Important: If you don't receive your verification code, check your spam or junk folder for an email from [email protected].
How do I manage my card?
Once your Payment Hub account is created, you can use it to access and manage your prepaid card.
For questions about card activation, usage, balances, or transactions, refer to the official Virtual Visa® Prepaid Card FAQ.
Need help with your Virtual Visa® Prepaid Card?
For card-related assistance, contact the card provider directly:
Visa Cardholder Support: (866) 341-3819 (toll-free)
Email: [email protected]
Virtual Promotional Prepaid Mastercard® USD
A prepaid Mastercard that can be used for purchases online and in-store wherever eligible Mastercard payments are accepted.
Where can I use it?
Anywhere Mastercard is accepted worldwide, subject to merchant restrictions.
Delivery options
Virtual card: Available immediately via email.
Physical card: Shipped by mail, with a $3.00 fee deducted from the balance.
Important timelines
You must select your card within 4 months of receiving the redemption email.
Funds must be used within 6 months after redemption.
How to use your prepaid card
How you pay depends on your card type and the payment options supported by the provider.
Virtual cards
For eligible online purchases, enter your:
Card number
Expiration date
Security code (CVV)
Physical cards
Present your card to the merchant and follow the payment instructions.
Mobile wallets
If your card supports mobile wallets, follow the card provider's instructions to add it to your compatible device.
For the Virtual Visa® Prepaid Card (USA), consult the official card FAQ for supported payment methods.
How to check your prepaid card balance
It's important to keep track of your remaining balance to avoid declined transactions.
Merchants generally cannot check your prepaid card balance for you.
Use the balance-checking instructions provided by your card issuer.
For the Virtual Visa® Prepaid Card (USA), refer to your Payment Hub account and the card provider's FAQ for balance management.
Example
If you have a $50 prepaid card and make a purchase for $45:
Original balance: $50
Purchase amount: $45
Remaining balance: $5
Your next purchase must be $5 or less unless the merchant supports split payments.
What happens if a purchase exceeds my card balance?
If your purchase exceeds the available balance, the transaction may be declined.
Some merchants allow you to split a payment between your prepaid card and another payment method.
If split payments are supported:
Tell the merchant how much you want to charge to your prepaid card.
Use another payment method to cover the remaining amount.
Note: Split payments depend on the merchant's policies and the card issuer's restrictions.
What can I do with a small remaining balance?
If you have leftover funds on your prepaid card, you may be able to use them to reload your Amazon gift card balance.
Log in to your Amazon account.
Go to Your Account > Gift Cards.
Select Reload Your Balance.
Choose One Time Reload.
Enter the amount you want to add and use your eligible prepaid card as the payment method.
Note: Amazon may impose minimum reload amounts or payment restrictions. Prepaid cards are not always accepted for gift card balance reloads.
For questions about redeeming your Qarrot spending points, contact your organization's Qarrot administrator or Qarrot Support.
For questions about card activation, verification, transactions, or card balances, contact the applicable prepaid card provider.