Support for All Users
36 articles
About QarrotWe empower employee recognition at a global scale
Roles within QarrotA brief description of each user role
Display Qarrot on your digital signageUse our digital signage app to display Qarrot just about anywhere
We've updated our login system!Learn about our new authentication system from Microsoft
Account Access & Notifications
Everything you need to manage your Qarrot account access and communication preferences.
Why can't I log into my new account?Having trouble logging in? Here are the 3 common culprits
Resetting your passwordForgot your password? No problem
Password troubleshootingUnable to find the 'Reset Password' email in your inbox?
Email notificationsA few reasons why you might see emails from Qarrot in your inbox
Email troubleshootingIf you are not properly receiving emails from Qarrot
Connecting Google accountLog into Qarrot with your Google account
Manage your notification preferencesHow to manage email and push notifications on an individual basis
Rewards & Points
Find out how to redeem your points for rewards, activate prepaid cards, and resolve common issues with digital gift cards.
Redeeming pointsLearn how to redeem your spending points for rewards
Reward purchasesView and manage details of your past reward orders.
Didn't get your digital gift card?Incase you ever have trouble receiving the reward you ordered
About your Prepaid Visa or MasterCard from QarrotUsing your spending points to buy a prepaid financial card
Activate your Prepaid Visa or Mastercard gift card rewardA step-by-step to help you successfully complete the Identity Verification process required to access your funds
Tracking, History & Stats
Track your activity, point transactions, badges, and team leaderboard rankings. This section helps you stay on top of your contributions and accomplishments.
Activity HistoryLearn how to view your own activity history on Qarrot
Transaction historyAn archive of both spending and giving points transactions.
Trophy caseA quick overview of badge and point statistics
LeaderboardLearn how to access the Leaderboard
Participating in Campaigns
Everything you need to know about Qarrot campaigns: how to log and track results, and stay on top of your team’s progress with goal-based awards.
Learn more about campaignsWhat is a campaign and how can employees participate?
Campaign statusAn easy way to keep your campaigns organized and on track
Entering campaign resultsHow to enter a new result in a campaign