Support for All Users

Activate your Prepaid Visa or Mastercard gift card reward

A step-by-step to help you successfully complete the Identity Verification process required to access your funds

Written by Louise B.
Updated over a week ago

About Qarrot

We empower employee recognition at a global scale

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Written by Jamie
Updated over a week ago

How to Use Qarrot - Onboarding video

Discover Qarrot's main features in this onboarding video

Written by Louise B.
Updated over a week ago

Why can't I log into my new account?

Having trouble logging in? Here are the 3 common culprits

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Written by Jamie
Updated over a week ago

Password troubleshooting

Unable to find the 'Reset Password' email in your inbox?

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Written by Jamie
Updated over a week ago

Resetting your password

Forgot your password? No problem

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Written by Jamie
Updated over a week ago

Connecting Google account

Log into Qarrot with your Google account

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Written by Jamie
Updated over a week ago

Email notifications

A few reasons why you might see mail from Qarrot in your inbox

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Written by Jamie
Updated over a week ago

Roles within Qarrot

A brief description of each user role

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Written by Jamie
Updated over a week ago

Employee-to-employee recognition

Keep employees connected and informed of each others achievements

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Written by Jamie
Updated over a week ago

Public vs. private recognitions

What does "Make this recognition private" mean?

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Written by Jamie
Updated over a week ago

Add-on to a recognition

Add-on is an easy way to contribute to a recognition sent by someone else

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Written by Jamie
Updated over a week ago

Send a multi-recognition

Want to recognize more than one person at a time?

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Written by Jamie
Updated over a week ago

Leaderboard

Learn how to access the Leaderboard

Written by Louise B.
Updated over a week ago

Trophy case

A quick overview of badge and point statistics

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Written by Jamie
Updated over a week ago

Activity History

Learn how to view your own activity history on Qarrot

Written by Louise B.
Updated over a week ago

Mentioning

An easy way to grab your coworkers attention

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Written by Jamie
Updated over a week ago

Pinning/unpinning announcements

How to pin/unpin announcements to the Home page

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Written by Jamie
Updated over a week ago

Transaction history

An archive of both spending and giving points transactions.

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Written by Jamie
Updated over a week ago

Campaign status

An easy way to keep your campaigns organized and on track

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Written by Jamie
Updated over a week ago

Updating campaign results

How to enter campaign results

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Written by Jamie
Updated over a week ago

Redeeming points

Learn how to redeem your Spending Points for rewards

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Written by Jamie
Updated over a week ago

Redemption history

View the details of rewards previously ordered

Written by Louise B.
Updated over a week ago

Didn't get your digital gift card?

Incase you ever have trouble receiving the reward you ordered

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Written by Jamie
Updated over a week ago