Managing your catalog

This article is for Admins

Your reward catalog is a collection of rewards that users can choose from when redeeming their Spending points. The reward catalog gives your team the choice of:

Admins can also control which reward categories are visible to users by enabling or disabling categories within the catalog settings.

Admins can manage which types of rewards appear in the catalog for users.

To manage reward categories:

Available categories may include:

When the Amazon merchandise category is enabled, users can redeem eligible Amazon rewards available in their region. If disabled, Amazon merchandise rewards will no longer appear in the catalog for users.

Disabling a category only removes it from future redemptions. Previous redemptions and reporting history remain available.

You can create custom rewards (sometimes referred to as "company-provided rewards") any time by going to Manage > Catalog, selecting "Add custom reward", and following the subsequent steps.

Examples include:

For detailed instructions, see: Create custom rewards

When a user redeems points for a digital gift card, the reward is automatically delivered by email.

When a user redeems a custom reward, the designated fulfillment contact is notified so they can provide the reward manually.

The fulfillment contact does not need to be a Qarrot user to fulfill company-provided rewards.
​
For detailed instructions, see: Redeeming points

Reward funding is used to pay for gift cards, donations, and Amazon reward redemptions made through your catalog. Admins can add funds to the account at any time.

To add funds:

A 5% service charge applies to reward funding deposits made by credit card.

Depending on your region, additional funding methods may be available. For more information, see: Payment options to add rewards funding to your Qarrot account
​

Reward funding is typically used when users redeem:

Custom company-provided rewards do not deduct from your reward funding balance.

For more details on how points and rewards work in Qarrot, see: Understanding How Rewards Funding Works in Qarrot

Admins can monitor the current funding balance and deposit history from the Manage > Funds section and on the Rewards & Costs dashboard.

Keeping sufficient funds available helps ensure rewards are delivered without interruption.

You can organize and filter your catalog to quickly find rewards.

Available filters include:

To review previous reward redemptions, go to Manage > Redemptions, or generate the Rewards report from Manage > Reports

For more information, see: Manage reward redemptions