Below are some troubleshooting tips for when you don't receive an email you're expecting from Qarrot:
1. Ensure the correct email address was provided. Accounts with an incorrect email address won't receive our notification emails.
2. Check the spam folder. If you have a spam filter in place at work, please make sure to ask your IT department to whitelist the following email domains and Qarrot's email IP (149.72.28.170) to ensure smooth email delivery:
Instructions for Gmail: Add IP addresses to allowlists in Gmail
Instructions for Microsoft: Safelisting by IP Address in Exchange 2013, 2016, or Microsoft 365
If you still have issues receiving emails from Qarrot after following the steps above, feel free to reach out to us at [email protected] so we can assist further.
See also: Password troubleshooting