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Password troubleshooting

Unable to find the 'Reset Password' email in your inbox?

Updated over a week ago

If you're having difficulty changing your password, it could be for one of the following reasons:

1. The password reset email went to your spam folder

This doesn't happen often, but it's possible that our password reset email went to your spam folder. Always check there first.

2. Your account has not yet been activated

When your Program Administrator added you to Qarrot, we sent you an activation email (subject line: Welcome! Let's activate your new Qarrot account).

If you didn't click on 'Create Password' in this email, then your account likely hasn't been activated. So, if you try to change your password using the 'Forgot password' link on the login page, you won't receive the password reset email and won't be able to log in.

The solution is to find your activation email and click 'Create Password' to activate your account and set up your password. You can also ask your program Administrator to re-send you the activation email. 

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