This article is for the Super Admin and Admins.

If you would like to add company-provided benefits, products, and perks as rewards within your recognition program, you can add them as custom rewards.

You can create custom rewards (sometimes referred to as "company-provided rewards") any time by going to Manage > Catalog, and selecting 'Create custom reward'.

Step 1 - Details

A custom reward has all of the same components as a regular reward provided by Qarrot:

  • A name

  • A description

  • An image

  • A points value (how many Spending Points are needed to redeem). Although Qarrot doesn't charge you when your custom rewards are redeemed (it is, after all, provided by you), it is important to set the number of points required to redeem it. The default value per point is $0.10. (the Super Admin can change the points value in Settings). Base your custom reward's point value on this figure. For example, if you're adding "1 Day of Paid Time-off", consider the average amount an employee earns per day and then divide this by the value per point (e.g. $100 / $0.10 = 1,000 points).

  • (Optionally) Any terms and conditions you may want users to be aware of prior to redeeming points for this custom reward.

Step 2 - Notifications

You are required to provide the name and email of the person at your company who will fulfill the reward to any user that redeems for it. Qarrot notifies the person responsible for fulfillment as soon as the reward is redeemed. At that point, the person responsible can coordinate with the user to ensure they get their reward.

Note: If you'd like to be notified when users redeem this custom reward, tick the box 'Notify me when purchased'.

Step 3 - Additional options

Making this custom reward only available in some countries? Uncheck the Countries of availability in the list to limit where this reward can be redeemed by your people.

If you are adding a reward that comes in a finite amount, Qarrot can keep track of inventory for you. Just turn the 'Stock' toggle on and enter a value in the field. Each time a user redeems one of those rewards, Qarrot will automatically subtract one from your stated inventory and automatically disable this reward from the catalog when its stock is exhausted.

Read more about Managing your reward catalog.

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