👥 Learn More About Roles in Qarrot
Who is this article for?
All Qarrot users
There are four roles within Qarrot: Super Admin, Admin, Team Leader, and People. Each role has specific permissions designed to support your recognition and reward workflows.
Super Admin
The Super Admin has the highest level of access and is responsible for the overall setup and management of your Qarrot account and subscription.
Key permissions:
Manage account-level settings (Manage > Settings)
Access and edit Milestones (Manage > Milestones)
Manage the Subscription (Manage > Subscription)
Set your organization's branding and recognition policies
Create service awards, birthdays, and work anniversaries
Set up integrations with other tools
Assign other users as Admins
Unlimited giving points (no budget required)
⚠️ Important: Each organization can only have one Super Admin.
To assign a different Super Admin, contact your account manager or email [email protected].
Admin
Admins support the daily management of your recognition program and can configure most settings outside of subscription and system-level features.
Key permissions:
Manage badges, the reward catalog, and campaigns
Add new users and edit user profiles
Manage point budgets and oversee reward redemptions
Create organization-wide campaigns
View and export program data from Manage > Dashboard
Access all dashboards and reports
Have unlimited giving points (no budget required)
Team Leader
Team Leaders manage engagement and recognition within their assigned teams.
Key permissions:
Create and manage team-level campaigns (automatic or manual)
Award campaign participants
Upload and approve/deny campaign results (if the campaign requires it)
Award giving points (if budgeted to them by an Admin or Super Admin)
Access dashboards and reports limited to their own team(s)
People
People refers to all remaining users who are not Super Admins, Admins, or Team Leaders.
Key permissions:
Send peer-to-peer recognitions (if enabled in settings)
Participate in campaigns
Redeem points for rewards from the reward catalog
❓FAQs
Who can change user roles?
Only the Super Admin can assign or change Admin roles.
Do Admins need a giving point budget?
No, Admins have unlimited giving points like the Super Admin.
Can Team Leaders see company-wide data?
No, Team Leaders can only view dashboards and reports for their team(s).
Who can set up integrations?
Only the Super Admin can manage integrations from the Settings page.
📬 Need help?
Contact us at [email protected] if you need assistance managing user roles or permissions.